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In a fast-growing company, paperwork-and the people who handle it is often neglected. Michael Barrist,
founder of NCO Financial Systems Inc., a $1.5 million collection agency in Philadelphia, initiated a bonus system for his data-entry clerks that
has brought the paperwork problem under control. Productivity has increased an average of 25%, which, Barrist says, saved him from hiring,
training, and managing an additional clerk, And there has been no drop in quality.
For every day finished without a backlog, each of NCO's seven clerks get a point; at month's end, $250, $200, and
$150 prizes are awarded to the top three performers. To keep the rest of the staff's spirits up, NCO also has a random drawing for a $100 prize.
"This is a business where usually everybody works to win some prize of contest except the clerks." Barrist says. "This way nobody feels
left out of the fun."
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