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How can you help employees feel more comfortable approaching one another when they're unhappy about
something?
Every other month Pat Bruner, president of the two-site T.L.C. Child Care Centers Inc., takes her 22 employees out
for pizza. The first hour is open season for criticism about anything and anybody including management. Protests range from "You borrowed
my supplies without returning them" to "You get to tense when things get crazy." The second hour is devoted to positive comments and finding
solutions to issues raised. Out in Green Bay, Wis., the cost of these formal gripe sessions is a measly $35 to $50. |
